date: 2018-07-16 19:24:18

tags: German Telekom T-Entertain Lack of customerservice

category: global

Created by: Stephan Bösebeck

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For quite some time we used satellite tv and had a dish on our roof. So far so good, all was ok more or less. Then this ineffable HD+ came along, you're not allowed to record anything in HD, and if, then you are not allowed to fast forward anything... when timeshifting, no fast forward is allowed and so on. (Why would you want a hd-receiver then?)

Well, my contract with Telecom is quite old, so I decided to give them a call and get a better deal. And during that call I was also asking about T-Entertain. The callcenter agent was very polite, although she did not have deep technical knowledge. She mentioned the data rates would be higher with T-Entertain than with satellite... well...

But what really annoyed me most are those statement, all of which i had confirmed several times during the call:

  • "Of course you can fast forward HD-Recordings" - ** wrong! Private tv channels can not be fast forwarded**
  • "of course you can fast forward during timeshift in HD" - ** also wrong - same as above**
  • "You can also use the app and see everything you recorded on your device" - wrong, if you pay additional 6€ a month you can watch live TV, but not your recordings

This was not something mentioned by accident, I asked several times and had that confirmed. The callcenter agent also came up with a story about her parents moving to t-entertain and everythin was soooo awesome and she knows all the features because of that.

I called a second time and had a guy on the phone, who seemed to have more knowledge. He also mentioned "of course HD recordings can be fast forwarded", but when I asked "also the private channels", he mumbeled something like "no, those not"... this seems to be the "official wording"

I feel a bit kidded at the moment...